Shipping policy

Last updated: July 31, 2026

Every Okay Universe apparel item is made to order. Production must be completed before shipment.

Production and delivery estimates

Production and transit estimates shown at checkout or in order email are estimates, not guaranteed delivery dates. Timing may change because of garment availability, quality checks, carrier delays, weather, holidays, customs, or order volume.

Items may be produced by different facilities and arrive in separate packages. When tracking is available, Shopify sends it to the email or phone used at checkout. A split shipment does not create an additional shipping charge after checkout.

Charges, taxes, and duties

Available shipping methods and charges are displayed before payment. Applicable sales tax is calculated at checkout. International orders may be subject to duties, taxes, brokerage, or customs charges imposed by the destination country. Unless checkout states those amounts are prepaid, the recipient is responsible for them.

Addresses and changes

Review the shipping address before paying. Email info@okayuniverse.com immediately with your order number if something is wrong. We will try to help, but an address change is not guaranteed after production begins. A customer is responsible for an incorrect or incomplete address submitted at checkout. If reproduction or reshipment is required because of an address error, additional disclosed charges may apply.

Missing or delayed packages

If tracking has not moved beyond the carrier's expected window, or a package is marked delivered but cannot be found, check the address, household members, safe locations, and nearby neighbors, then contact the carrier and us promptly with your order number and tracking link. We will review available carrier and fulfillment remedies. Replacements and refunds for carrier loss are determined from the investigation and applicable law.

Full policy: okayuniverse.com/shipping-returns. Support: info@okayuniverse.com.